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City Closures, Restrictions, & Information

Lake view at sunset

First, the City of Madison understands that, due to COVID-19, there may be circumstances that will impact the financial situations of our customers. To assist our community, effective immediately and until further notice, we will not disconnect utility services from any customers. 

We ask that if you need additional time to pay your bill that you please contact Utility Billing at 605-256-7504 to work out a payment plan.

  • City Hall/Finance: CLOSED TO THE PUBLIC. 
  • Engineering: CLOSED TO THE PUBLIC. 
    • Call 256-7514, 256-7513, or 427-1979 or email
    • Any items for the Engineering Department can be placed in the box beside door. 
  • City Hall/Utility Billing: CLOSED TO THE PUBLIC.
  • Madison Public Library: CLOSED TO THE PUBLIC. Staff is still available to assist with curbside pickup and dropoff of items. 
  • Community Center: OPEN - WITH RESTRICTIONS
  • Madison Recreation: All programs have been suspended and will be re-evaluated in the future.  

  • City Armory: CLOSED.

  • Utilities Department: OFFICES CLOSED TO THE PUBLIC.
    • Call 256-7521, option 3 for Electric. 
    • Call 256-7515, option 4 for Water & Sewer.
  • Streets, Parks, Solid Waste & Recycling Departments: OFFICES CLOSED TO THE PUBLIC.
    • Call 256-7515, option 5.
  • Recycling Center: CLOSED. ***Licensed haulers will continue to collect recyclables as normally scheduled.***
Office Of The Mayor Covid19


This item will be updated as information becomes available. Click for more information.

Water Main Improvement Project 2020-1

This item will be updated with information as the project progresses.

Water System Improvement Phase 1A

This item will be updated with information as the project progresses.

Public Meeting & Information - FEMA/HMGP

While dates on the original information are in the past, it has been recently announced that additional funds are available for hazard mitigation. Click for more details & documents.